Restaurant Waiting & Guest Service Excellence

Category:

Training for Teams

Skills U provides custom training for companies. Please contact us for more information.

We’ve trained professionals at some of the world’s leading companies.

Training Overview

Elevate your dining service skills with our comprehensive Restaurant Waiting course. This practical program is designed to transform you into a high-quality server, equipping you with essential techniques and knowledge to provide memorable dining experiences. Whether you're new to the hospitality industry or looking to enhance your existing skillset, this course will prepare you to excel in various service styles and become a valuable asset in any hospitality venue.

Enhancing Restaurant Waiting & Guest Service Excellence

The Restaurant Waiting course is a practical training program tailored for individuals aspiring to become proficient servers in the hospitality industry. This course focuses on developing the fundamental skills and techniques required to provide exceptional dining service. Participants will learn best practices in table setting, guest interaction, sales strategies, order management, and plate presentation. The program aims to create well-rounded servers capable of ensuring memorable experiences for diners and contributing to the overall success of hospitality venues.

Who is this Program Designed for?

•Food Service Professionals
Individuals working in or seeking employment in various food handling environments, including restaurants, cafes, clubs, hotels, bars, and catering operations.
•Hospitality Workers
Staff in diverse hospitality settings where food safety is crucial, such as kitchen hands, cooks, chefs, food and beverage attendants, and sometimes room attendants and front office staff.
•Multidisciplinary Employees
Baristas, bar staff, and other hospitality professionals looking to expand their skill set and become more versatile in their roles.
•Aspiring Food Handlers
Those interested in starting a career in food service, including entry-level positions in the hospitality industry.

What You Will Learn

Table Setting and Ambiance Creation

Proper placement of cutlery, glassware, and tableware. Creating visually appealing table arrangements for different service styles.

Guest Engagement Techniques

Warm greeting protocols and first impressions. Communication strategies to build rapport with diners.

Sales and Upselling Strategies

Selling techniques for menu items and specials. Tactics to enhance guest spending while improving their experience.

Order Management

Efficient use of POS systems and manual order recording. Handling dietary restrictions, allergies, and special requests.

Food and Beverage Service

Safe food handling and plate presentation standards. Timing and coordination of multi-course meals.

Conflict Resolution

De-escalating customer complaints professionally. Problem-solving for service errors or unexpected issues.

Requirements

•This is a non-accredited course with no formal assessment.
•Participants should have a genuine interest in hospitality and customer service.
•No prior experience in restaurant waiting is required, making it suitable for beginners and those looking to refine their skills.

Benefits of our Training Approach

Industry Expert

Expert-led courses designed by industry leading professionals.

Learning Formats

Flexible formats: online, in-person, and blended options.

Industry Coverage

Covers a wide range of industries and skills.

Tailored Programs

Customizable programs to meet your company’s specific needs.

Engaging Learning

Interactive experiences designed to boost retention.

Team Scalability

Scalability to accommodate teams of any size.

FAQs

Are there any entry requirements for this course?

No prerequisites or prior experience is required. The course is designed for beginners and those looking to refine their waiting skills. A genuine interest in hospitality and customer service is the only requirement to enroll.

What roles can I pursue after completing this training?

Graduates can work as waitstaff in restaurants, cafes, hotels, or event venues. The skills also apply to roles in catering, cruise ships, or upscale dining establishments seeking polished servers.

Is this course accredited or nationally recognized?

This is a non-accredited, skill-based program focused on practical training. Participants receive a certificate of completion highlighting their proficiency in key waiting techniques.

Is there an exam or formal assessment?

No formal assessments are included. Learning focuses on practical demonstrations and role-playing scenarios to build confidence in real-world service environments.