Hospitality Leadership & Supervision

Category:

Training for Teams

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Training Overview

Develop essential leadership and management skills with our comprehensive Certificate IV in Leadership and Management program. This qualification is designed for emerging leaders and managers across various enterprise and industry contexts. You'll gain the competencies needed to provide leadership, guidance, and support to others, while also taking responsibility for your own performance. This course equips you with the skills to organize and monitor team output, solve a range of predictable and unpredictable problems, and analyze and evaluate information from various sources.

Advanced Hospitality Leadership and Supervision Training

The Certificate IV in Leadership and Management prepares you for roles where you'll be expected to apply solutions to a defined range of complex work situations. You'll learn to demonstrate leadership in the workplace, lead effective workplace relationships, and coordinate business operational plans. The course also covers crucial skills in workplace communication, team facilitation, and a range of elective areas such as innovation, risk management, and continuous improvement. With a blend of core leadership units and flexible electives, this qualification offers a comprehensive foundation for your management career.

Who is this Program Designed for?

•Emerging Leaders
Individuals transitioning into leadership roles or seeking to enhance their leadership capabilities within their current position.
•Team Leaders and Supervisors
Those currently in or aspiring to team leader or supervisor roles across various industries.
•Experienced Professionals
Workers looking to formalize their leadership and management skills to progress their careers.

What You Will Learn

Core Leadership Skills

Demonstrating leadership in the workplace. Leading effective workplace relationships. Coordinating business operational plans. Applying communication strategies in the workplace. Leading and facilitating a team.

Management Competencies (based on chosen electives)

Promoting innovation in team environments. Implementing customer service strategies. Managing personal health and wellbeing. Developing and using emotional intelligence. Implementing and monitoring WHS policies and procedures

Business Operations

Applying business risk management processes. Coordinating business resources. Undertaking project work. Implementing environmentally sustainable work practices.

Professional Development

Developing personal work priorities. Building and maintaining business relationships. Applying critical thinking to work practices.

Requirements

•No entry requirements specified
•Basic literacy and numeracy skills
•Access to a computer and internet for online components (if applicable)
•Willingness to engage in leadership and management practices

Benefits of our Training Approach

Industry Expert

Expert-led courses designed by industry leading professionals.

Learning Formats

Flexible formats: online, in-person, and blended options.

Industry Coverage

Covers a wide range of industries and skills.

Tailored Programs

Customizable programs to meet your company’s specific needs.

Engaging Learning

Interactive experiences designed to boost retention.

Team Scalability

Scalability to accommodate teams of any size.

BSB40520 Certificate IV in Leadership and Management

Upon successful completion, you will receive the nationally recognized BSB40520 Certificate IV in Leadership and Management qualification. This certification is current as of January 31, 2025, and reflects the latest updates to the qualification, including new elective units in cyber security awareness added in Release 4 of the Business Services Training Package.

FAQs

What are the entry requirements for this qualification?

There are no formal entry requirements, making it suitable for professionals transitioning into leadership roles. Basic literacy, numeracy, and access to a computer/internet (for online components) are recommended.

What career paths does this certification support?

Graduates can pursue roles like team leader, supervisor, or operations coordinator. The skills apply across industries such as retail, healthcare, construction, and corporate sectors.

Can I focus on specific leadership areas through electives?

Yes! Electives allow specialization in innovation, risk management, customer service, or workplace health and safety. Updated electives include cybersecurity awareness (added in 2024).

How does this course prepare me for real-world leadership challenges?

It combines practical skills (team facilitation, operational planning) with critical thinking and emotional intelligence. You’ll learn to solve complex problems and lead teams in dynamic work environments.