Advanced Hospitality Skills

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Training for Teams

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Training Overview

Develop advanced hospitality skills with our comprehensive Certificate IV in Hospitality program. This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales, and operational skills combined with supervisory skills and sound industry knowledge. You'll learn to operate independently or with limited guidance, using discretion to solve non-routine problems. This course prepares you for supervisory roles in various hospitality settings, including restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops.

Mastering Advanced Hospitality Skills for Success

The Certificate IV in Hospitality equips you with a diverse range of skills applicable across various hospitality environments. You'll gain expertise in enhancing customer service experiences, managing finances within a budget, and leading and managing people. The course offers flexibility to specialize in specific areas such as accommodation services, food and beverage, and gaming through elective units. With a focus on practical, industry-relevant skills, this qualification provides a solid foundation for a successful career in hospitality management.

Who is this Program Designed for?

•Experienced Hospitality Workers
Individuals looking to advance their career in the hospitality industry, moving into supervisory roles.
•Aspiring Managers
Those aiming to develop the skills needed for management positions in various hospitality settings.
•Career Changers
Professionals transitioning into hospitality management from other fields, seeking a comprehensive introduction to supervisory roles in the industry.

What You Will Learn

Core Management Skills

Working effectively in hospitality service. Enhancing customer service experiences. Managing conflict. Managing finances within a budget. Coaching others in job skills. Rostering staff. Leading and managing people. Monitoring work operations. Implementing and monitoring work health and safety practices.

Specialized Areas (based on chosen electives)

Accommodation services (housekeeping, front office operations). Food and beverage service (responsible service of alcohol, wine knowledge). Gaming operations (responsible gambling services, gaming machine operations). Events management (planning in-house events, providing event production support).

Operational Skills

Using computerized booking systems. Preparing quotations. Controlling stock. Planning catering for events or functions.

Requirements

•No entry requirements specified
•Experience in the hospitality industry is beneficial
•Strong communication and interpersonal skills
•Basic numeracy skills for financial management tasks

Benefits of our Training Approach

Industry Expert

Expert-led courses designed by industry leading professionals.

Learning Formats

Flexible formats: online, in-person, and blended options.

Industry Coverage

Covers a wide range of industries and skills.

Tailored Programs

Customizable programs to meet your company’s specific needs.

Engaging Learning

Interactive experiences designed to boost retention.

Team Scalability

Scalability to accommodate teams of any size.

SIT40422 Certificate IV in Hospitality

Upon successful completion, you will receive the nationally recognized SIT40422 Certificate IV in Hospitality qualification. This certification reflects the latest industry standards and supersedes the previous SIT40416 Certificate IV in Hospitality.

FAQs

What are the entry requirements for this course?

There are no formal entry requirements, making it accessible to both new and experienced professionals. However, prior hospitality experience is beneficial, and strong communication skills are recommended for supervisory roles.

What career opportunities can I pursue after completing this qualification?

Graduates can advance to roles like hospitality supervisor, duty manager, or events coordinator in settings such as hotels, restaurants, clubs, and resorts. The skills also apply to gaming venues or catering businesses.

Can I specialize in a specific area of hospitality management?

Yes! Electives allow specialization in accommodation services, food and beverage, gaming operations, or events management. Your focus area will enhance your expertise in high-demand sectors of the industry.